Our furniture will be shipped in a large crate on top a pallet. Our standard shipping is tailgate freight. This typically takes 2-3 weeks but shipping companies do not guarantee their delivery times. We will need to give the delivery company your contact info so they can arrange a delivery time. The receiver will need to meet the driver to receive the crate. The driver will only be responsible for bringing the crate down from the truck. The customer will need to unpack the crate and bring the item inside.
White glove service may be available in some areas. Please contact us to receive a quote. With white glove service, the company will unpack the crate, bring in the item, place it in your desired location, and take away all the packaging.
All our furniture is sent with full insurance. Please inspect the crate for damage. If the crate is damaged open it and inspect the table before signing the receiving form from the shipping company. Once the form is signed, shipping companies will not grant insurance claims.
Please note any advertised freight shipping rate applies to the central areas in continental United States and Canada (excluding HI, AK, Territories, and Islands). Our furniture will be delivered in a large truck that can only go to large centers. If you live in an rural area shipping may only be available to your nearest large city's shipping warehouse. You would then need to arrange pick up from the warehouse. Please contact us to receive a shipping quote to your location.
If you don't see a shipping option for your area please reach out to us for a custom quote to your location. Shipping arrangements can be made to almost anywhere in the world. Shipping fees will vary on the size of order and location of purchaser.
All our pieces are made especially for you, therefore please allow 8-12 weeks for construction. Each project will differ so it's best to let us know if your needs are time sensitive.
This item can be returned in pristine new condition within 7 days of it's delivery. Purchaser will need to cover both receiving freight shipping and returning freight shipping. Also a 20% restocking fee. If the item is of a custom size, design or wood species the item may not be able to be returned. Please contact us with any questions.
If returning an item, carefully repackage it in the same packaging it came in. Making sure to wrap it back up in the protective padding and place the protective insulating foam around the item in the crate. If not returned in mint condition a 15% refinishing fee will be applied. If damaged a return may not be granted. Refunds are issued after the return is inspected and approved.
If you have any questions about our furniture or policies please don't hesitate to message us. You can find a contact form at the bottom of every page.
TERMS AND CONDITIONS OF SALE
These Terms and Conditions will apply to any contract for the sale of Products by us to you (“Contract”). Please read these Terms and Conditions carefully and make sure that you understand them before ordering any Products from our Website.
Understanding these Terms and Conditions
1.1 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as “Defined Terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a Defined Term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and quotation marks).
1.2 When we refer to “you” or “your” we mean you, the person purchasing Product(s) from our Website.
1.3 We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as explained in section 16 below). Please check the Website each time you order Product(s) to ensure that you understand the legal terms that will apply to the Contract at that time.
2.1 The images of the Products on our Website are for illustrative purposes only. The images and presentation of the Products may vary from that shown on images on our Website.
2.2 All Products shown on our Website are subject to availability. We will inform you by email as soon as possible if the Products you have ordered are not available and we will not process your order if made.
3.1 You do not have to register to explore our Website or to purchase Products from us.
3.2 When you purchase Products through our Website, you will be required to provide certain information including your name, phone number and email address. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete.
4.1 You may only purchase Products from our Website if you are at least 18 years old.
4.2 You may not purchase Products from our Website for business and/or resale purposes.
4.3 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order. In particular, please check the names and quantities of each of the Products in your order and your shipping address.
4.4 By clicking “Submit Order” you are committing to purchase and pay for the Products in your order. This is an offer from you to enter into a Contract with us to purchase the Products in your order. The Contract is subject to these Terms and Conditions. By placing an order, you confirm that you accept these Terms and Conditions.
4.5 After you place an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted.
4.6 We will send you a further email (“Shipping Confirmation”) when the products in your order have been shipped.
4.7 Only the Products listed in the Shipping Confirmation are included in the Contract between you and us. If there are any errors in your Order Confirmation, please contact us as soon as possible via email here.
4.8 If we are unable to supply you with a Product (because, for example, that Product is not in stock or is no longer available) we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
5.1 The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or canceling your order. We do not have to provide the Products to you at a lower price where we have made a pricing error. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as canceled.
5.2 The prices of the Products may change from time to time, but changes will not affect any order that we have confirmed with a Shipping Confirmation.
Methods of Payment
6.1 You can pay for Products using a Apple pay or credit card. We accept the following cards:
6.2 By ordering Products from us through our Website, you authorize us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases. You authorize us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
6.3 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order will be cancelled (we will notify you of this using the contact details that you provided during the order process).
6.4 Your debit card or credit card will not be charged until we ship your order (at which point we take payment for the Products and all applicable delivery charges in full).
7.1 Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control (please see section 11 below for more information about these events). If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date.
7.2 Delivery will be completed when we deliver the Products to the address you gave us (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
Sales only for Domestic and Private Use
8.1 We only supply Products (including any free samples provided with your order) for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Your Personal Information
Events Outside of Our Control
10.1 In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations under the Contract. If these events occur, we will try to perform our obligations to you as soon as we can. We cannot, however, accept liability for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control.
10.2 If an event outside of our reasonable control takes place that affects the performance of our obligations under the Contract:
10.2.1 we will contact you as soon as reasonably possible to notify you; and
10.2.2 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control. Where the event outside of our reasonable control affects delivery of Products to you, we will arrange a new delivery date with you after the event outside of our reasonable control is over.
11.1 We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or our prior obligations under these Terms and Conditions.
11.2 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.3 Our failure to enforce any provisions of these Terms and Conditions or respond to a breach by you or other parties shall not in any way waive our right to enforce subsequently any terms or conditions of these Terms and Conditions or to act with respect to similar breaches.
11.4 This website is designed for sales to be shipped to consumers in the Canada and the United States. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Integration and Severability.
13. Changes to These Terms and Conditions
13.1 We may make changes to these Terms and Conditions from time to time (if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms and Conditions).
13.2 Every time you order Products from us, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website. Please check the Terms and Conditions on our Website each time that you order Products from us to ensure that you understand the Terms and Conditions that apply at the time.
14. Contacting Us
14.1 Should you have a complaint pertaining to any aspect of your ordering experience or Products ordered, please contact our client relations team via email here. We will make every effort to resolve the issue to your satisfaction promptly.
14.2 If you have any questions about the Website or this Terms and Conditions of Sale, please contact us via email here.
Thank you for visiting our Website.
This Terms and Conditions of Sale was last updated Jan 24, 2022. Any changes to this Terms and Conditions of Sale will be posted on this page. We reserve the right to modify these Terms and Conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of this website following posting of any changes or modifications constitutes your acceptance of such changes or modifications. If you do not agree with these changes or modifications, you must immediately cease using this website.
Thank you for reading our terms and conditions of sale.
What type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers
How we communicate with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
To provide a great experience for our visitors and customers.
To identify your registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
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